ACHL has developed minimum property standards and we will make sure that the properties we manage meet these standards. This includes ensuring that we attend to both large items, e.g. new kitchens, carpets, etc and also less expensive matters such as repairing flyscreens.
Tenants should always deal directly with ACHL. For leasehold tenants in particular, we ask that you do not directly contact either the agent or the owner. Call or come into our office to make a request. ACHL keeps records of all correspondence and this may become very important at the end of your tenancy.
ACHL will always endeavor to have maintenance matters attended to within the following timeframes:
Emergency repairs
Issues that are a threat to the tenants’ health or safety or there is a risk of serious property damage will be responded to within 4 hours (E.g. Fire or Flooding)
Urgent repairs
(E.g. Loss of cooking facilities, power) will be responded to in the same day they are reported.
Routine repairs
Will be responded to within 21 days.
There are some items that tenants commonly request that we are unable to assist with. Some of these matters are:
IMPORTANT: Where tenants have serious medical problems or a disability, we can often provide additional assistance.
If tenants wish to undertake maintenance themselves, then they must apply in writing.
Tenants should also speak to one of our Housing Managers who will provide them with all of the conditions that tenants might have to meet. These conditions can vary depending on the type of work being done and who will be completing the work.
The ACHL will provide an emergency number to contact.
The tenant’s written agreement with ACHL will also provide details of contractors, e.g. plumbers or electricians, that can assist in an emergency.
Tenants should speak with their Housing Manager. ACHL also has a formal complaints and appeal process, where tenants can have their issues further investigated and resolved.
Repair Maintenance Sheet – Click here to download
Maintenance Request Form
