Evolve Housing has developed minimum property standards and we will make sure that the properties we manage meet these standards. This includes ensuring that we attend to both large items, e.g. new kitchens, carpets, etc and also less expensive matters such as repairing flyscreens.
Residents should always deal directly with Evolve Housing. For leasehold tenants in particular, we ask that you do not directly contact either the agent or the owner. Call or come into our office to make a request. Evolve Housing keeps records of all correspondence and this may become very important at the end of your tenancy.
Evolve Housing will always endeavor to have maintenance matters attended to within the following timeframes:
Issues that are a threat to the tenants’ health or safety or there is a risk of serious property damage will be responded to within 4 hours (E.g. Fire or Flooding)
(E.g. Loss of cooking facilities, power) will be responded to in the same day they are reported.
Will be responded to within 21 days.
There are some items that tenants commonly request that we are unable to assist with. Some of these matters are:
IMPORTANT: Where residents have serious medical problems or a disability, we can often provide additional assistance.
If tenants wish to undertake maintenance themselves, then they must apply in writing.
Residents should also speak to one of our Housing Managers who will provide them with all of the conditions that residents might have to meet. These conditions can vary depending on the type of work being done and who will be completing the work.
The Evolve Housing will provide an emergency number to contact.
The resident’s written agreement with Evolve Housing will also provide details of contractors, e.g. plumbers or electricians, that can assist in an emergency.
Tenants should speak with their Housing Manager. Evolve Housing also has a formal complaints and appeal process, where residents can have their issues further investigated and resolved.
Maintenance Request Form
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