Repair Time Frames
Use the table below to find the repair you need and the time frame in which Evolve Housing will aim to attend to it. For further information, see the main Repairs and Maintenance page and the Helpful Handy Facts page.
| EMERGENCY 1 FAULTS (E1) - To be made safe or complete within 4 hours | |||
|---|---|---|---|
| WORD FIND | DESCRIPTIONS | WORK Description | TIMEFRAME |
| pipe, leak, water, urgent | Make safe major water pipe work/plumbing work failure causing significant water loss – unable to isolate | Repair or make safe major water pipe work/plumbing work failure causing significant water loss | 4 hours |
| sewer, waste, choke blockage | Sewer/waste pipe choke or blockage | Clear sewer/waste pipe choke or blockage | 4 hours |
| sewer, urgent, waste, internal | Make safe major sewer or waste overflow INTERNAL to premises including INTERNAL common areas | Repair or make safe major sewer or waste overflow internal to premises including internal common areas | 4 hours |
| gas, urgent | Make safe gas leakage unable to isolate | Repair or make safe gas leakage | 4 hours |
| electrical, urgent | Make safe electrical danger unable to isolate | Repair or make safe electrical danger & Response Time Premium | 4 hours |
| urgent | Make safe within 4 hours other significant URGENT REPAIRS not covered by the E1 – Assistance/Asset manager approval | 4 hours | |
| EMERGENCY 2 FAULTS (E2)To be made safe or complete within the same day | |||
|---|---|---|---|
| WORD FIND | DESCRIPTIONS | WORK Description | TIMEFRAME |
| pipe, leak, water | Significant water leak in pipe work/plumbing work – able to isolate MINOR LEAK | Repair water leaks in pipe work/plumbing work | 8 Hours |
| external door, lock, security | External door (other than glass external door) cannot be secured adequately – no significant security threat | Repair external door set (other than glass external door) | 8 Hours |
| external glass door, security | External GLASS door cannot be secured adequately – no significant security threat | Repair external glass doors | 8 Hours |
| window, glass | Window glass smashed and/or cannot SHUT window (NOT for window locks) | Repair window | 8 Hours |
| sink, shower, basin, blockage | Sink/shower/basin choke or blockage | Clear sink/shower/basin choke or blockage | 8 Hours |
| toilet, flush | Toilet not working – not flushing | Repair toilet to make functional | 8 hours |
| gas | Gas leak – able to isolate | Repair gas leak | 8 hours |
| electrical, light, stove/cook top/ power | No Power &/or Lights working in the dwelling at all | Repair/replace Power &/or Light &/or Other Electrical Circuit(s) to restore power. | 8 hours |
| Gas stove/cook top/ HWS | No Power &/or Lights working in the dwelling at all | Repair/inspec gas item | 8 Hours |
| floor | Large holes in floor | Repair floor to make safe | 8 hours |
| garage door | Unable to secure garage door – direct access to internal of dwelling | Repair garage door to make secure. | 8 hours |
| lights, stairwell | No lights at all – stairwell of common area in building or grounds area | Repair/replace Internal Common Area lights. | 8 hours |
| smoke alarm | Smoke alarm not working | Repair/replace smoke alarm. | 8 hours |
| board up | Board up and/or secure property due to potential vandalism – Assistance/Asset manager approval | Board up windows/doors of dwelling with approved materials | 8 hours |
| roof, leaks | Major roof leaks | Repair roof to stop major roof leaks | 8 hours |
| EMERGENCY 3 FAULTS (E3) Faults – To be completed within nominated timeframe (48 hours or 72 hours) | |||
|---|---|---|---|
| WORD FIND | DESCRIPTIONS | PRIORITY | TIMEFRAME |
| water, hot, electric | Electrical hot water service not working properly | E3 | 48 hours |
| water, hot, gas | Gas hot water service not working properly | E3 | 48 hours |
| door, internal | No privacy door won’t close – bathroom/toilet internal door ONLY | E3 | 72 hours |
| lights, grounds | Some lights not working in the common area buildings or grounds | E3 | 72 hours |
| door, lock, window, screen | Entry door, window, screen door difficult to lock or unlock | E3 | 72 hours |
| handrail | Handrail or grabrail loose | E3 | 72 hours |
| stove, electric | Electric stove not working | E3 | 72 hours |
| stove, gas | Gas stove not working | E3 | 72 hours |
| water, tap, leak, spout, drip | Minor water leaks including dripping from taps, meters or spouts | E3 | 48 hours |
| TV / aerial / antenna | ACH issued common area TV antenna only | E3 | 72 hours |
| garage, door, unlock | Garage door will not unlock – use only when can access to dwelling is through garage. | E3 | 72 hours |
| clothes, line | No clothes line available at all and required in a short timeframe – mainly common area – - Assistance/Asset manager approval | E3 | 72 hours |
| NON URGENT Items/Asset manager approval required | ||
|---|---|---|
| WORD FIND | DESCRIPTIONS | TIMEFRAME |
| basin | Basin not operational and repair required now | 20 working days |
| blind | Blinds broken and repair required | 20 working days |
| clothes, line | Clothes line broken and repair required now | 20 working days |
| cupboard, wardrobe, drawer | Cupboard, wardrobe or drawer requires minor repair | 20 working days |
| screen door, external door | External door including screen door ongoing issues and minor repair required now | 20 working days |
| fan, bathroom, exhaust | Fan in bathroom not functioning properly | 20 working days |
| internal door | Internal door repair required now | 20 working days |
| letter, mail | No mail box or mail box not functional to Australia Post requirements | 20 working days |
| Lights | Common area lights coming on at wrong times and some not working | 20 working days |
| pest | Pest problem on if ACHL has responsibility | 20 working days |
| lights, power | Some lights not working, power point not working and required now | 20 working days |
| recall,on order | Tenant advises recent work has failed – review WOs for confirmation of tenant advice | 20 working days |
| window, glass | Window glass cracked, window lock broken repair required | 20 working days |
| Other Faults | ||
|---|---|---|
| WORD FIND | DESCRIPTIONS | TIMEFRAME |
| technical, inspection | Technical inspection required for ongoing issues that need immediate action | 72 hours |
| technical, inspection | Technical inspection required to review new work request or escalation of work on POW | 20 working days |
| lift | Lift not working – essential services contract | |
| essential | Essential services contract repirs only | |
| ADS | Asset Dwelling Service – Asset Team use only | as per agreed program |
| SOW | Schedule of Works – Asset Team use only | as per agreed program |
| LCQ | Lifecycle Quota – Asset Team use only | as per agreed program |
| vacant | Vacant Restoration | 5 working days |
| lawns, mowing | Lawns, Grounds and Cleaning – Asset Team use only | as per agreed program |
| special | Special Works – Asset Team use only | 20 working days |
| heritage | Heritage Works – Asset Team use only | 20 working days |
| major modification | Major disability modifications – Asset Team use only | 20 working days |
| structural | Structural repairs – Asset Team use only | 20 working days |
| lease | Long-term lease refurbishment – Asset Team use only | 15 working days |
| smoke, lease | Short-term lease smoke alarm service – Asset Team use only | as per agreed program |
| acquisition | Acquisition Upgrade – Asset Team use only | 10 working days |
| fire upgrade | Major Fire Upgrade required as a result of a fire – Asset Team use only | 10 working days |
| fire repairs | Fire Program Repairs – Asset Team use only | 5 working days |
Click the link to download this ACHL Repair Time Frames Table.
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