Our aim is to provide a high quality, professional service to our clients. Where you consider we have failed to do so, then you have every right to make a complaint. Most importantly, you have the right to make a complaint without fear that you will be victimised or the service we provide to you in the future will be affected. Mostly, minor complaints will be resolved quickly by simply contacting one of the staff at the Office and discussing your problem. When this is unsuccessful or it is not appropriate, then you should speak with the Chief Executive Officer. You may wish to speak in confidence and the Chief Executive Officer would respect any request for confidentiality.
Please click here to download the ACHL Appeals form 2010
Please click here to download the ACHL Complaints form 2010
